The Challenge –
To reduce costs through a more efficient operation. This was a small services company and did not have the resources that large companies have. So with a reduced budget I had to maintain the operation and keep customers happy.
The solution –
Through communication with my team and motivating them to achieve greater goals, the group was able to increase their performance. I created cross-training excercises so the knowledge could be shared in a more efficient way, which directly impacted positively the performance of the group.
The Result –
A significant level of trust was achived with our customers resulting in renewed contracts and increasing customer loyalty.